IT Team Report Template

Reporting Period: [Month, Year]
Submitted by: [Your Name]
Department: IT Department

1. IT Helpdesk

Case Report - Assistance Requests by Office

Office Location	Total Cases	Resolved Cases	Pending Cases
Skylight	[Number]	[Number]	[Number]
Phi Long	[Number]	[Number]	[Number]
Pearl	[Number]	[Number]	[Number]

Summary:

• Brief description of the common issues faced.
• Highlight any recurring problems or noteworthy cases.

2. Incident Report

Internet/Server Issues

Date	Incident	Impact	Resolution	Duration of Downtime
[Date]	[Internet/Server Issue]	[Impact Description]	[Resolution Description]	[Hours/Minutes]
[Date]	[Internet/Server Issue]	[Impact Description]	[Resolution Description]	[Hours/Minutes]

Summary:

• Overview of any major incidents that occurred.
• Steps taken to resolve these issues.
• Preventative measures implemented to avoid recurrence.

3. System Report

System Changes/Updates

System	Change/Update	Purpose/Reason	Date	Status
[System Name]	[Change/Update Description]	[Purpose of Change/Update]	[Date]	[Completed/Ongoing]
[System Name]	[Change/Update Description]	[Purpose of Change/Update]	[Date]	[Completed/Ongoing]

Summary:

• Brief overview of any new installations, updates, or changes.
• Mention any impact on users or systems.

4. Request Report

Requests to the Director

Request	Purpose	Requested By	Date	Status
[Request Description]	[Reason/Purpose for Request]	[Name of Requestor]	[Date]	[Pending/Approved/Denied]
[Request Description]	[Reason/Purpose for Request]	[Name of Requestor]	[Date]	[Pending/Approved/Denied]

Summary:

• Explanation of any critical requests made to the director.
• Rationale for each request and its potential impact.

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Additional Notes:

• Any other relevant information or observations from the month.
• Suggestions or recommendations for the upcoming month.