Onboarding

Onboarding Process for New Employees

1. Notification and Preparation

• Receive Notification: HR department informs IT about the new employee's start date and role in the
  Slack channel 🔒 onboard-offboard-relocation-games.
• Prepare Equipment: Based on the role, prepare the necessary hardware:
  • Laptop/PC
  • Monitor(s)
  • Keyboard, mouse and mousepad
  • Headphone
  • Any additional peripherals: Wacom tablet
• Software Installation: Install required software:
  • Ensure all old data on the machine has been wiped out.
  • ReInstall the latest version of the operating system.
  • Rename the Laptop/PC according to the Asset tag.
  • Management software:
    • Windows:
      • Join Domain
      • Install Defender
      • Organize the computer in the correct organizational unit (OU) in AD
      • Grant permissions to the User account as a Local Admin (if necessary)
      • Check for the gglocaladmin account on the computer, disable unnecessary accounts such as guest.
    • Mac: Install Jamf
  • Application software:
    • Install basic software: Slack, Chrome, Zoom, Anydesk, Unikey
    • Install software as requested by the team (if any): Unity, Jetbrain Rider, Visual Code, Design,...

2. Account Setup

• Create Accounts: Set up necessary accounts for the new employee:
  • Company email (geargames.com)
  • Access to internal systems and software
  • VPN and remote access if needed
• Assign Permissions: Ensure the new employee has appropriate access rights and permissions based on their role.

3. Hardware Setup

• Physical Setup: Arrange the hardware at the new employee’s workstation:
  • Connect and test all peripherals
  • Ensure proper cable management
• Network Connection: Ensure the device is connected to the company network and internet.

4. Orientation and Training

• Initial Login: Guide the new employee through the initial login process and ensure all accounts and access points are functioning.
• Basic Training: Provide basic training on:
  • Using the operating system and installed software
  • Accessing company resources and email
  • IT policies and best practices for security

5. Follow-Up Support

• Initial Support: Be available to address any immediate technical issues the new employee might face.
• Scheduled Follow-Up: Check in after a few days to ensure everything is functioning correctly and to answer any questions.

6. Documentation

• Update Records: Record all hardware and software allocations in the IT asset management system.
• Create Support Ticket: Open a support ticket for the new employee’s onboarding process to track any issues and resolutions.
• Report: Update spreadsheet to HR and GA confirming the completion of the offboarding process.

Summary Table

Step	Description
Notification and Preparation	HR informs IT about the new hire. Prepare and configure hardware and software.
Account Setup	Create necessary accounts and assign appropriate permissions.
Hardware Setup	Physically set up the hardware at the employee’s workstation. Ensure network connection.
Orientation and Training	Welcome the new employee, assist with initial login, and provide basic IT training.
Follow-Up Support	Provide immediate support, check in after a few days to ensure everything is working smoothly.
Documentation and Reporting	- Update IT asset management records. - Create a support ticket for tracking. - Report completion to HR and GA.